House Rules

Dear Guests,

The Arkánum Hotel staff works to ensure that your rest in our hotel meets your expectations. Therefore, we ask you to take the following into account when staying with us:

Behavior in the hotel

We expect our guests to behave in a civilized manner and to observe the basic rules of social relaxation.

Please respect the peace of other guests. Pay particular attention to each other’s peace between 22:00 and 06:00, at which time you are asked to refrain from making loud noises.

Smoking is prohibited throughout the hotel! In case of violation of the rule, with particular regard to smoking in the rooms, our hotel is entitled to impose a fine of EUR 100 on occasion to those who break the rule. Our guests who smoke can light up in a designated area 5 meters from the entrance of our hotel.

Visiting the restaurant is only possible in appropriate clothing, swimwear, uncovered body, shirtless is prohibited. Food and drink can only be taken out of the restaurant if ordered in advance (see pre-prepared cold food package). Restaurant equipment and food cannot be taken into the rooms!

It is forbidden to take the equipment of the rooms and the hotel out of their area! The hotel’s facilities must be used as intended. In case of damage, the person who caused the damage or his legal representative is obliged to compensate the damage. (except for the parts of the bathroom welcome package: small-dose shower gel, soap and make-up pad)

It is not allowed to bring alcoholic beverages into the hotel. We charge a service fee for brought-in alcoholic beverages, regardless of quantity, based on the margin applied by the hotel.

People under the age of 18 are not allowed to consume alcoholic beverages in the hotel area.

The hotel is entitled to terminate the contract for accommodation services with immediate effect if the guest does not use the room provided (or other areas of the hotel) as intended or does not comply with the hotel’s safety regulations and rules.


Only guests registered at the reception can stay in the hotel rooms, please welcome them at the reception.


An electronic monitoring system operates in the communal areas of the hotel for asset protection and security purposes.


We are only responsible for guests’ valuables if they are placed at the reception.


Found items must be handed in at the reception!

Compliance with fire and accident prevention rules is mandatory for all guests!

The person causing the damage or his legal representative is financially responsible for damages caused by the unjustified use of manual fire alarm devices located in the hotel building!

In the hotel room, it is forbidden to store flammable or explosive substances, to operate coffee makers, water heaters, irons and other electrical appliances brought from home! Please indicate your ironing needs at the reception, for which we provide tools.

Please read the additional fire protection rules in the room information folder upon arrival!

Wellness area

Regulations related to the use of the wellness department can be found below in the wellness policy.

Small animals

Only small pets can be brought into the hotel rooms at no extra charge.

Pets are not allowed in the hotel’s restaurant.

Food allergy

In our hotel, we can provide lactose-free, gluten-free and vegetarian meals. We ask our guests to inform us of their special dietary needs before arrival.

Finally, we ask our dear guests to report any comments they have regarding the operation of the hotel, the hotel room, or the behavior of other guests to the reception immediately, so that a solution can be found as quickly as possible. We cannot effectively handle subsequent comments.

Information about the Wellness Department Rules

The operator of the Arkánum Hotel is not responsible for damage to persons or property! It is also not responsible for items left in the Wellness Department. Please hand in the found items to the reception!

Everyone uses the Wellness department at their own risk!

People under 12 years old cannot use the Wellness Department, people between 12 and 16 years old can only use it under adult supervision!

Water depth of the pool: 150 cm.

The use of slippers is mandatory in the Wellness Department! It is PROHIBITED in the sauna!

IT IS PROHIBITED in the Wellness Department area:

  • Smoking, drinking alcohol and eating!


  • Any activity that falls outside the scope of services, violates the law or violates public morals and disturbs the peace of others!
  • Taking in any dangerous and flammable substances and/or objects (explosives, pyrotechnic devices, weapons) or animals.
  • The services of the Wellness Department can only be used during opening hours.

In other matters, the general policy of the Arkánum Hotel shall apply.

The policy of the Wellness Department for all guests using services is accessible at the hotel reception.

We thank you in advance for your help and cooperation!

We wish you a pleasant time in our hotel!




The Arkánum Hotel Team